Privacy Policy

NeverDrop (“we,” “us”) provides missed-call capture for trade businesses. To do that, we collect:

• Account information: your name, business name, email address, and phone number when you sign up.
• Call data: metadata about calls to your NeverDrop number (caller number, date, time, duration, and whether the call was answered), voicemail recordings, and transcripts of those recordings.
• Email data you authorize: when you connect Gmail or Outlook, we read message metadata and content only as needed to detect urgent customer messages. We never send email on your behalf.
• Billing information: processed securely by our payment provider (Stripe). We do not store full payment card numbers.
• Usage data: basic technical information such as pages visited, device type, and timestamps, used to operate and improve the service.

We use the information above solely to:

• Provide the NeverDrop service — capturing missed calls, transcribing voicemail, and alerting you.
• Send you service-related messages (account alerts, billing notices).
• Maintain security, prevent abuse, and comply with legal obligations.
• Improve the service in aggregate; we do not build advertising profiles.

If you provide a mobile number, we may send you service alerts by SMS. Mobile numbers, SMS opt-in data, and message content are never shared with third parties for marketing purposes and are never sold. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS alerts or HELP for help. Carriers are not liable for delayed or undelivered messages.

We do not sell your personal information or your customers’ information. We share data only with:

• Service providers who help us operate NeverDrop (for example, Twilio for calls and SMS, Stripe for billing, and our hosting provider). They may use data only to provide their services to us.
• Legal requirements: when required by law, court order, or to protect our rights, safety, or property.

If our business is acquired or merged, your information may transfer as part of that transaction, and we will notify you.

We keep call records, recordings, and transcripts while your account is active and for a reasonable period afterward to comply with legal obligations. You may request deletion of your data at any time by emailing neverdropapp@gmail.com; we will delete it unless the law requires us to keep it.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections and restricted access. No system is perfectly secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information by emailing neverdropapp@gmail.com. We will respond within a reasonable time.

NeverDrop is a business service and is not directed at children under 13. We do not knowingly collect information from children under 13.

We may update this policy as the service evolves. We will post the new version here with a revised date. Continued use of NeverDrop after changes means you accept the updated policy.

Questions about this policy: neverdropapp@gmail.com